Update for industry on coronavirus (COVID-19)

If you have questions or are concerned about the coronavirus, it’s important that you access the latest information from the relevant authority.

Changes to travel to Tasmania

The Tasmanian Government has introduced a number of orders that impact visitors currently in Tasmania or considering travelling to Tasmania.

As the situation continues to evolve, it is important that you seek up-to-date information from the relevant authorities.

Please visit coronavirus.tas.gov.au for the latest information for travellers and visitors.

Hotels and accommodation providers

On 25 March 2020 the Premier announced that the National Cabinet agreed additional prohibited activities and venues restrictions would apply.

This include stringent rules for commercial accommodation operators including hotels, hostels, Air BnB, bed and breakfasts, holiday home rentals and caravan parks offering self-contained cabin type options and camping.

More information is available at coronavirus.tas.gov.au.

Business support and advice

A list of programs and resources to assist tourism and hospitality businesses impacted by COVID-19 have been compiled here.

Health information

Health information and factsheets for travellers, businesses and the community are available from the Australian Government Department of Health and Tasmanian Government Department of Health.

FAQs

Where can you find the facts about the latest announcements?

For the latest statements from the Australian Government visit here.

Where can you get advice if your business has been impacted?

Business advice

If your business has been impacted due to the coronavirus, you are encouraged to contact Business Tasmania on 1800 440 026 to discuss your situation and register your impact.

Read more about the range of programs and resources for Tasmanian businesses.

Should my business be taking future bookings?

It’s not possible to know when your business will be able to return to normal.  Right now we know that accommodation providers in Tasmania are only able to provide services in strictly limited circumstances, there are border restrictions in place and Tasmanians are being told to stay at home, to save lives. These measures are being regularly reviewed based on advice from the Australian Health Protection Principal Committee.

Accommodation providers in particular may be struggling with the question of when to open up inventory to future bookings.

  • This decision is up to individual businesses and must be managed according to the Government restrictions that are in place at the time of those bookings.
  • As a business, you know your customers best and how to stay connected with them during this time.
  • Tourism Tasmania is working on a Recovery Plan of in-market activity that it will roll-out when the Tasmanian Government and health authorities believe it is appropriate.  That time is not now.
  • In the meantime, we are still sharing appropriate content about Tasmania to inspire potential travellers to dream about their next holiday in Tasmania, when they are able to travel again in the future.
  • If you do decide to open your inventory for future bookings and accept future bookings, it is your responsibility to manage those bookings in accordance with the Government’s rules in place - which may include cancelling bookings if restrictions are still in place, and adhering to any future mechanisms that may be put in place by the Tasmanian and Australian Governments.
  • Businesses may wish to review their bookings conditions in light of the circumstances.  Again this is a decision for the individual business.

How is Tourism Tasmania responding?

Tourism Tasmania will continue to monitor market conditions and will keep the industry advised of any updates.

When will we receive another update?

The situation continues to move rapidly and it’s important to keep up-to-date with the information that is provided by the relevant authorities.

Tourism Tasmania will aim to bring all the relevant pieces of advice and information together regularly for Tasmania's tourism industry when there are major updates. To receive updates from Tourism Tasmania, please subscribe to the Tourism Talk newsletter here. For previous updates from Tourism Tasmania, click here.

Information current as at 16:00 on 1 April 2020