Montage with man in wheelchair beside lakeAccessible Tourism

Did you know that one in five Australians has difficulty accessing cafes, restaurants, activities, resorts and accommodation?

Almost four million Australians have access requirements or other disability.

In addition to this figure, there are those with temporary disabilities resulting from causes such as sporting injuries and medical conditions, seniors with mobility issues and families with young children in prams.

People with access requirements still want new and exciting travel and tourism options. They provide a significant opportunity for organisations that have accessible environments.

Although originally designed for tourism providers in alpine regions, the toolkit is nevertheless a valuable resource for all tourism operators.

People with access requirements include:

  • those with young children in prams
  • seniors with mobility requirements
  • people with permanent or temporary disabilities.

Their access requirements may include:

  • Physical/mobility
  • Hearing
  • Vision
  • Cognitive.

It’s not about being right or wrong, but being aware of what you can offer. Providing accurate information allows customers to make informed decisions. And it’s about doing it well!

About this toolkit

This toolkit is a product of the Alpine Accessible Tourism Project. It's a practical resource for tourism businesses and provides important information to help you expand your business by reaching out to a largely untapped market.

In this toolkit you'll find a number of fact sheets, tips, tools, techniques and reference websites designed to help you assess, develop and market your products and services more effectively.

Disabled WinterSport Australia (DWA) developed the toolkit with the help of a grant from the Australian Government (AusIndustry) under the Australian Tourism Development Program (ATDP) with the aim of developing Australia's vast alpine area as a leading year-round tourism destination for people with mobility, vision and hearing impairments.